Wednesday, June 26, 2013

Who is RugPal?

Who is RugPal and why should you shop for rugs online?

You already know the benefits of shopping online, so those reasons don't count. What makes us stand apart, though, is not that we are online. With the retail phenomenon of the online only brand, we felt there were some things we needed to clarify. A brand that is strictly online without a physical outlet does face challenges, but we think the benefits far outweigh the challenges.

The first, most obvious benefit, is that our business model is structured so that we pass savings on to you. It is not always in the customer's best interest to have a costly showroom or retail outlet, let alone multiple locations. That's right, we said the "customer's best interest." We believe in providing the best customer experience with the best quality products in the best possible setting.

Our extensive and varied inventory would be difficult to duplicate in a showroom. In a traditional retail setting, antique outlet or contemporary designer showroom, the cost of the products are inflated with unnecessary expenses. We have avoided all of these costs by subtracting that part of the equation. Therefore, we can pass on these savings to the customer and eliminate excessive markups.

Discounts on Rugs Everyday

RugPal feels its more important to focus on stellar customer service by providing a quick turnaround on a wide inventory. The downside for us is that we don't get to see you face to face. We have to settle for either phone or online interaction. We want you know that we are here to help, so to compensate for the inability to greet you as you walk in the door, be present to answer any questions you may have, or to guide you through your decision-making process every step of the way, we created a live chat. Just click on the live chat feature and we are there to help.

Let's Have a Chat

As an online retailer we can't deny that there are plenty of advantages to actually seeing the product up close and personal. There is not any virtual shopping experience that can replace how the item looks and feels in person. This is why we created the 30-day money back guarantee. If you are unsatisfied with your rug for any reason, including color, texture, appearance or style, you can return it, for a full refund.

To further measure up to the retail shopping experience, we do not charge shipping. While you may be charged a delivery fee for purchasing a rug from a showroom, we don't think you should be charged for delivery. Oh, and did we mention that if your order is placed within the United States, there is no sales tax?

It is our goal to stand apart. We strive to offer high quality products, in a variety of styles, in an easy to browse format with plenty of built-in perks. We don't  like to think of ourselves as an online only retailer, rather a retailer that is trying to build a loyal customer base with plenty of referrals for an awesome home beautification shopping experience. In fact, we think our business model is one that should be envied by others. We want the customer to decide if they think we are worthy. That's why we are working on building our brand one satisfied customer at a time.

We would love to hear about your RugPal experience and any online shopping experience that you may have had. What was the best? What was the worst? How do we measure up?

No comments:

Post a Comment